Returns & Refunds Policy

Updated August 2016

Thank you for purchasing with Chi Solutions. If you are not entirely satisfied with your purchase, we're here to help.

Digital products

We do not issue refunds for digital products once the order is confirmed and access provided to our online Learning Centre.

We recommend contacting us for assistance if you experience any issues viewing or downloading our products.

Our physical products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By visiting this page on our website: contact

Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

  • Return Address will be supplied within the RMN

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Chi Solutions.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns & Refunds Policy, please contact us:

  • By visiting this page on our website: contact